BetterScreenShotSupport starts with the shortest safe fix.
Search the help center, protect unfinished work, and use the focused troubleshooting guide before changing settings or reinstalling the app.
Popular help covers setup, capture, recording, browser capture, and recovery.
Start with the article that matches the task.
Getting startedInstall the app, understand the tray, take a first screenshot, and configure shortcuts.
Screenshots and editingUse capture modes, Quick Access, annotation, OCR, QR, saving, and projects.
Screen recordingChoose the source, audio, camera, cursor behavior, controls, and export format.
History and recoveryUnderstand local History, permanent files, deletion, backup, and Recovery Center.
Browser captureInstall the extension, capture a full webpage, and fix local connection problems.
TroubleshootingUse focused fixes for shortcuts, displays, clipboard, audio, camera, export, and updates.
Protect active work before restarting.
Do not close the app while a capture, recording, export, or recovery action is still active.
Closing the main BetterScreenShot window normally keeps the app running in the Windows system tray. Choose Quit from the tray menu only after active work is safe.
- Open Recovery Center before deleting or resetting anything after an interruption.
- Save or export any editor project you want to keep.
- Wait for a recording or media export to finish finalizing.
- Record the shortest reproduction steps and the exact error text.
- Check the installed version in Settings, then About.
- Export the privacy-reviewed diagnostic report when a problem continues.
The diagnostic export limits what goes into a support report.
It includes version, Windows and display capability data, status summaries, and filtered diagnostic events. It excludes captures, recordings, audio, OCR text, keystrokes, clipboard data, tokens, and full private paths unless you deliberately add a sample.